Mechatronics Field Service Technician & Service Partner - Malaysia

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Purpose of the Role

This is a dual-hat role combining hands-on field service execution with local representation of KHS towards our Malaysian customers. As our technical expert on the ground, you keep our installed base running at peak efficiency; as our local face, you are the day-to-day contact point for customers in Malaysia and the bridge to the regional KHS service organization.

The role is ideal for an experienced mechatronics professional who wants to combine technical depth with growing commercial and customer-facing exposure.

Key Responsibilities

• Technical execution on KHS machines and lines: troubleshooting, root cause analysis of production stops, optimization of machine and line efficiency.
• Carry out preventive and corrective maintenance, retrofits, mechanical, electrical, and control system tasks; reprogramming and parameter adjustments.
• Identify parts for repair, mount replacements and retrofits, document all work performed in service reports and KHS Connect.
• Provide first-line on-site support and back-up the regional 24/7 hotline when required.
• Act as local KHS representative for Malaysian customers: regular site visits, technical consultations, and follow-up of open service items.
• Plan and prepare regular customer visits and Supplier Relationship Management (SRM) reviews together with the Regional Service Key Account Manager.
• Advise customers on maintenance approaches, conversion potential, and technical upgrades; channel commercial opportunities to the service sales team.
• Inspect installed base and keep IBA (Installed Base Asset) records updated in the system.
• Resolve and/or escalate technical issues; act as the local interface to regional field service, technical support, and order management.
• Ensure full compliance with KHS Health & Safety standards on every customer site.
• Obtain customer feedback after each visit and share findings with the regional team.

Qualifications & Experience

• Technical qualification in Mechatronics, Electrical Engineering, Mechanical Engineering, or equivalent (Diploma / Bachelor).
• Minimum 5 years of hands-on field service experience on filling, packaging, processing, or comparable high-speed industrial equipment.
• Solid knowledge of PLC systems (Siemens / Allen-Bradley), pneumatics, hydraulics, drives, and mechanical assemblies.
• Confident customer communicator: able to translate technical issues into business language.
• Self-organized, accountable, and able to work autonomously in a home-based / on-site setup.
• Fluent English; Bahasa Malaysia native; additional Mandarin / dialects an advantage.
• Valid driving license and willingness to travel extensively within Malaysia and occasionally to regional locations.

What We Offer

• A varied dual-hat role combining technical depth with customer-facing exposure.
• Strong technical training portfolio at KHS training hubs (regional and global).
• Clear development path into senior technician, technical support, or service key account roles.
• Modern tooling and structured remote backup.
• Competitive package with field service allowance, vehicle support, and travel framework.