Service Analyst & Business Intelligence - Thailand

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Purpose of the Role

As Service Analyst & Reporting Specialist, you sit directly in the Regional Head of Service office and turn data into decisions. You build and maintain the regional service performance reporting, prepare board-ready analyses, and support the transformation agenda with fact-based insights across spare parts, conversions, and field service.

This is a staff role with strong cross-functional reach: you work hand-in-hand with Service Sales, Order Management, Field Service, and Controlling to ensure that the regional service leadership has the right data at the right time.

Key Responsibilities

• Build, maintain, and continuously improve the regional service KPI dashboard (Power BI / SAP / Excel) covering all countries and business components.
• Prepare regular performance reporting packages (monthly business reviews, quarterly reviews, ad-hoc board input) for the region.
• Conduct deep-dive analyses on spare parts sales, conversion pipeline, field service utilization, contract performance, and installed base.
• Translate raw data from SAP, CRM, and planning tools into clear narratives and decision-ready charts.
• Track and report progress on the regional transformation initiatives (hub relocation, KPI baselining, supplier rating improvement).
• Support country-level performance reviews with prepared data packages and benchmarking views.
• Maintain a structured analytics library / cockpit accessible to relevant stakeholders.
• Identify data quality gaps and drive corrective actions with the data owners.
• Provide ad-hoc analyses on commercial topics: pricing, customer profitability, segment trends, conversion attach rates.
• Support preparation of management presentations and external customer reviews where data is required.

Qualifications & Experience

• Degree in Business Administration, Industrial Engineering, Data Analytics, Controlling, or comparable field.
• Minimum 3-5 years of experience in business analytics, controlling, business intelligence, or service operations reporting.
• Advanced Excel skills are mandatory; proficiency in Power BI is a strong advantage.
• Working knowledge of SAP (SD / MM / FI modules) is highly preferred.
• Strong analytical mindset with the ability to structure ambiguous topics and present them clearly.
• High attention to detail and discretion in handling confidential management information.
• Excellent written and spoken English; ability to communicate with senior stakeholders.
• Proactive, self-starter mentality – comfortable working in a small, high-trust staff function.

What We Offer

• A unique seat at the table of regional service leadership and a steep learning curve on regional strategy and transformation topics.
• Direct exposure to senior stakeholders and clear visibility on your work.
• Opportunity to shape the analytics standards of the regional service organization from the ground up.
• Modern toolset (Power BI, SAP, SharePoint, Notion).
• Competitive package and structured development path.