Service Key Account Manager

About KHS

KHS is global manufacturer of filling and packaging systems. With around 5,000 employees and KHS sites in over 40 countries we play a leading role in the industry. We always focus on quality, customer orientation, sustainability and reliability and have done so for 150 years.

To ensure and continue our success in the future, we are looking for first class employees. Are you one of them?

You will be working in a growth sector with a solid future, You can expect to be part of an exciting international environment with a diverse team.

Your tasks

• Be the client’s first point of contact for service-related enquiries, escalations and internal escalations for the KHS East Africa order management team
• Business driver, acquire and increase after sales business and support in new machine business within the existing customer portfolio
• Present service concepts, work out client-specific concepts in line with our service portfolio
• Ensure services to be rendered by order management (quotes, invoices, delivery of spares and services, etc.) are done in a timely manner.
• Visit and advise clients to address their needs; give support on conversions, upgrades, and technical issues
• Implement sustainable maintenance approaches for existing customers.
• Plan, execute and manage service-related projects such as overhauls and conversions
• Offer, maintain and execute SLA’s
• Ensure adherence to framework agreements and become the custodian thereof
• Work with CRM system and maintain client database; prepare reports and analysis thereof.
• Maintain and update IBA on SAP
• Liaise with GKAM and HQ SKAM to create and implement strategies to strengthen customer relationships and grow the business sustainably.
• Ensure required resources in terms of spares/labour, training are provided
• Support the Projects Team on all project related matters including payments and claims.
• Support Finance Team on collection of outstanding invoices

Your profile

• Master’s Degree in Engineering/Business Studies
• A minimum of 5 years’ experience in the beverage industry.
• Good knowledge of KHS systems technology, SAP and MS Office
• Excellent knowledge of spoken and written English. Knowledge of German and/or French would be an asset
• Excellent negotiation skills
• Highly flexible, assertive and goal-oriented
• Able to work under pressure and be a team player
• A targeted and independent work ethic
• Willing to travel extensively within Africa

Benefits

• Good work/life balance
• Health Insurance
• Enrolment in Company Pension Scheme
• Excellent opportunities for personal development 
• Extensive variety of training courses
• International work environment