After Sales Parts Scheduler

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

The After Sales Parts Scheduler works to monitor spare parts orders for timely delivery to customers. Will take action when delivery will be delayed.  This position will work closely with Customer Service, Purchasing, Production Control, Inventory Control and Logistics to increase on-time in-full (OTIF) on Spare Parts orders for KHS filling and packaging products.

Your Responsibilities:

• Conduct date checks of all newly entered spare parts orders including submission of date information for the order confirmation to the customer.
• Check deadlines for all current spare parts orders.
• Collect from the purchasing and production control departments new and/or revised delivery dates specific to SD orders.
• Provide clarification on scheduling inquiries from spare parts sales regarding the current order status or checking for shortened deadlines according to customer requirements.
• Provide the customer service department with new and or updated delivery dates related to SD orders.
• Create and maintain a report specific to current and past due parts related to SD orders.
• Follows-up with customers as needed with updated delivery dates when requested.
• Expedite high priority customer needs for parts.
• Manage SAP exceptions related to spare parts orders.
• Coordinate deadlines with the assembly department , procurement, inventory control and logistics.
• Make recommendations for stocking levels (min/max) where the ABC is incorrect
• Reviews Lead Times for parts delivery .
• Prepare pricing confirmations and updates
• May request PO’s in off hours/weekends from purchasing team for emergency stocking
• Report deadline delays for current orders, including naming the cause to the spare parts sales department.
• Complete preliminary deadline check of spare parts quotations for critical projects.
• Monitor and initiate special measures for particularly time-critical spare parts orders or crash cases, including the necessary rescheduling and prioritization of current orders and arranging corresponding express or courier shipments with logistics
• Monitor parts flow of all overhaul orders
• Manage SAP System settings to release parts towards logistics (creation of delivery notes)
• Prepare order changes and rescheduling of orders (e.g. procurement from other production plants or storage locations).
• Evaluate and report on-time delivery for spare parts orders.
• Monitor backlog of unfulfilled orders.

Your Profile:

• Associate Degree (2 year) in Purchasing, Supply Chain, Business or related field
• Three to five years call center or procurement experience involving manufacturing or parts experience
• Equivalent combination of education and experience.
• Ability to interact professionally with both customers and internal KHS employees to meet their needs and achieve high quality service standards
• Ability to handle several requests and tasks at one time
• Excellent communication skills, an outgoing personality, quick, accurate data research and entry
• Ability to manage difficult or emotional customer situations
• SAP experience required 

Benefits:

• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• Company sponsored Life and Disability Insurance
• Paid Time Off
• Ten (10) Paid Holidays per year
• 401K with Company Match

In order to ensure our success in the future, too, we need first-class employees – and we also have plenty to offer them.